Jjili Privacy Policy — how we keep your information secure

Jjili only collects the information needed to provide you with the best experience. We never gather more than necessary and always respect your privacy.

Information you provide directly:

• Name, email address, and mobile number (collected at registration)
• Date of birth (for age verification)
• Identity document details (for KYC verification)
• Payment details (bKash / Nagad / Rocket number)
• Messages and information you provide in support tickets

Automatically collected information:

• IP Address & Device Type
• Browser version and operating system
• Session duration & page visit logs
• Records of gaming and betting activity
• Deposit and withdrawal transaction history

Jjili uses your personal information only for specific, legitimate purposes. We never use your data for anything else without your consent.

• Account Management: For registration, login, and account security
• Payment Processing: To process deposits and withdrawals correctly
• Customer Support: To resolve issues and provide support
• Security Assurance: To prevent fraud and unauthorized access
• Legal Obligation: To meet regulatory requirements
• Service Improvement: To enhance the user experience
• Relevant Notifications: To send you important updates and offers (you can opt out at any time)

Jjili does not sell your personal data. However, limited information may be shared in specific circumstances — always with your protection in mind.

• Payment Partners: Necessary payment information is shared with bKash, Nagad, and Rocket to process transactions.
• KYC Partner: Trusted third-party services are used for identity verification.
• When required by law: Information may be disclosed in response to a lawful order from a court or regulatory authority.
• For fraud investigations: We cooperate fully with investigative authorities in cases of serious fraud.
• In a business transfer: Users will be notified in advance in the event of a company merger

All third parties with whom information is shared are contractually bound to uphold the same privacy standards as jjili.

Jjili uses cookies to enhance your browsing experience on our website and app. Cookies are small data files stored in your browser.

You can disable cookies from your browser settings. However, turning off essential cookies may cause some features to stop working properly. We do not use third-party advertising tracking cookies.

Jjili uses industry-leading technology to protect your data. Our security team monitors systems 24/7.

• SSL/TLS 256-Bit Encryption: All data transfers are encrypted
• Two-Factor Authentication (2FA): An additional layer of security for your account
• Firewall Protection: To prevent DDoS and cyberattacks
• Regular Security Audits: Audited by Third-Party Experts
• Data Backup: Regular backups are stored in secure locations
• Access Control: Only authorized staff can access data on a need-to-know basis

In the event of a security breach, we will notify affected users within 72 hours and take immediate action.

As a jjili user, you have full control over your personal information. You can exercise the following rights at any time:

Jjili does not retain any information longer than necessary. Separate retention periods are defined for different types of data:

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

Jjili strictly refrains from providing services to anyone under 18. We do not knowingly collect or store personal information from minors.

• Date of birth is verified at the time of registration
• Government-issued ID may be used to verify age if there is any doubt
• Any account found to belong to a minor is immediately suspended
• All associated data is permanently deleted

If you have any questions about this Privacy Policy or wish to make a request regarding your information, please get in touch with us.

• Email: support@jjili.im
• Live Chat: Live chat on the platform (available 24/7)
• Response Time: Typically responded to within 48 hours

We take every privacy-related request seriously and work to resolve it as quickly as possible. Your trust is our most valuable asset.